United Grinding

At the United Grinding booth during IMTS 2024, the company unveiled its latest innovations in remote service and machine monitoring technology, designed to streamline customer support and improve machine management for manufacturers.

Direct Communication with Experts

United Grinding demonstrated a cutting- edge feature that allows customers to connect directly with technical experts in real time through the Core Panel interface or a mobile app.

For instance, customers can initiate a call with a specialist, such as Mike Mancoso, a seasoned expert with over 20 years of experience at United Grinding. The system ensures seamless communication, enabling operators to:

• load schematics and share live data.
• upload pictures or videos for immediate diagnosis.
• receive step-by-step guidance, such as checking specific boards or components.

This real-time interaction eliminates delays typically associated with email or phonebased troubleshooting. As described, both the operator and the expert view the same information simultaneously, ensuring quick problem resolution.

Logging and Learning for Future Issues

One feature is the ability to log all interactions. Logged sessions create a knowledge base for future use, allowing operators to resolve similar issues independently. This reduces downtime and dependence on expert support.

Mobile App Capabilities

The remote service system isn’t limited to the Core Panel; it’s also available as a mobile app.