CTE Machinist's Corner Columnist Michael Deren bemoans industrial suppliers who don't care about their customers, or know how to treat their customers. This is not the '60s and '70s, when OEMs had a take-it-or-leave-it mentality.
What about the less obvious threats to worker safety? How do you take those elements into account? To address this concern, the shop where CTE's Machinist's Corner columnist works uses a system of unsafe acts or conditions tickets (UACTs).
Michael Deren, who writes the Machinist's Corner column for CTE, spent the holidays reflecting on a couple of events from 2017. One was his promotion at work. The other? Three machines failed within 24 hours.
The October 2017 Machinist's Corner column explains the "eight wastes of lean," for which there is an acronym known as DOWNTIME: Defects, Overproduction, Waiting, Nonutilized talent, Transportation, Inventory, Motion and Extra processing.
How do you treat your a customer who received an order and has a problem with it? Maybe you shipped the wrong part or made a part according to an old revision. How do you handle the situation and appease the customer?