Methods Machine Tools names new VP of Aftermarket
Methods Machine Tools Inc., A supplier of machine tools and automation solutions, has hired Jon Casten as Vice President of Aftermarket.
Methods Machine Tools Inc., A supplier of machine tools and automation solutions, has hired Jon Casten as Vice President of Aftermarket.
Casten, who has more than 25 years of experience leading post-sales strategy and commercialization, will lead Methods’ comprehensive aftermarket strategy across technical service, parts, warranty, and customer support including the national and field-based support teams, and national parts distribution.
“I’m excited to join Methods at this pivotal stage in the company’s growth. Methods has an exceptional reputation for delivering world-class machine tool solutions,” said Casten. “With countless installations across North America, the opportunity to further strengthen the aftermarket platform is incredibly compelling. I look forward to partnering with the team to enhance our service model and expand the lifecycle value we deliver to our customers.”
Rick Alton, Methods’ CEO, said, “Jon brings extensive leadership experience in delivering unified strategies that combine aftermarket initiatives, exceptional service, and digital transformation projects into high-revenue growth. He is known for improving customer uptime by unlocking business efficiencies, discovering new market opportunities for the best customer experiences, and building high-performing, accountable teams.”
Prior to joining Methods, Casten spent the last 15 years in executive aftermarket services roles, recently at Terex Corporation and Diploma PLC. He led multi-site parts, service and distribution organizations that increased on-time delivery to more than 98% through process modernization and KPI discipline, and improved customer retention by more than 65%.
In addition to importing CNC machining centers from FANUC, Nakamura-Tome, YASDA, OKK, KIWA Japan, Weiler, and its own brand of Methods machining centers, the company imports OEM spare parts, distributes them from five national parts depots, and provides local and national customer support from seven technical centers throughout the U.S. and 24/7 over the phone from a U.S.-based call center.
