Heidenhain Corp. appoints service operations manager for North America

Heidenhain Corp., Schaumburg, Ill., appointed David Fuson service operations manager for North America. With over 20 years of experience in equipment maintenance, service and inventory control, Fuson is well-versed at overseeing daily service operations and a perfect complement to Heidenhain’s ongoing Customer First program.

Fuson served for over 20 years in the U.S. Navy, where he acquired a strong knowledge of rotating equipment and balancing of components, as well as expert-level knowledge in operation, maintenance and repair of systems. There, he managed repair and maintenance teams and, once Navy-retired, continued to utilize his skills in the private sector at Flowserve Corp., where he served as customer service manager, instilling a shared, enthusiastic commitment to service.

Now at Heidenhain, Fuson is responsible for overseeing daily service operations, including assisting supervisors, technicians and corporate group colleagues with customer escalations and expedited solutions as needed. Putting the customer first, Fuson has also recently implemented a Heidenhain hurricane recovery hotline to assist customers in Texas and Florida who experienced equipment downtime due to those disasters.

“The Heidenhain organization is a place where thoughts and ideas are encouraged and where teamwork, collaboration and attention to detail are top priorities,” said Fuson. “I am extremely fortunate to have been chosen for the role of service operations manager here, and I commit to instilling and refreshing these values in the service department every day.”