David Ducsai has been named group customer service manager of North America for The Rollomatic Group.

Ducsai will take over the operational management of the customer service team, field service, hotline, and parts & logistics teams for the range of Rollomatic and Strausak CNC tool grinding, peel grinding, and laser cutting machines.

"We selected David Ducsai for this role based on his extensive experience in the management of customer service departments. His support-oriented approach and his strategic mindset will benefit our customer base, and such qualities are key to further enhance the reputation of the two brands, Rollomatic and Strausak in North America", said Eric Schwarzenbach, president of Rollomatic Inc. "[He] will be instrumental in managing and training of the service and logistics teams in their effort to successfully care for our large satisfied customer base which we have built up over the last 30 years, and in maintaining our market position of building reliable and precise machinery. Our reputation is and will continue to be stellar and impeccable. The experience our customers make when interacting with our teams is a high priority for us."

After establishing himself as a control technician, Ducsai translated these skills and expanded his career into field service management. He spent over 20 years at a renowned large Japanese industrial equipment manufacturer as a national field service manager.

Ducsai will also join the group management team at Rollomatic/Strausak North America.