Packaging with care: General Industry Coverage

There’s nothing worse than pouring time and effort into a batch of parts only to have them become damaged during shipping. At the very least, the nicks, dents and scratches that can occur because of inadequate packaging must be reworked, disrupting schedules and frustrating customers. In the worst-case scenario, damaged parts are scrapped and must be machined again, seriously impacting the bottom line with unexpected overtime and the expense of expedited material—not to mention the damage to a shop’s reputation.

Most aerospace, defense and medical companies have packaging specifications their parts suppliers must follow to help ensure parts arrive undamaged. But should shops that don’t have to follow such requirements ship parts in a similar way? Treating parts like family heirlooms can be a big commitment, especially with deadlines looming and customers unwilling to foot the bill for specialized packaging.

Jim Carr considers such arguments specious. The president of CARR Machine and Tool Inc., Elk Grove Village, Ill., believes that quality packaging is relevant.

Around 7 years ago, he said, the company decided to upgrade its packaging. “Any shop can procure material, machine a part and ship it, but high-end packaging helps us differentiate ourselves from the competition. It’s a little like going to Nordstrom’s and buying a pair of jeans or an item for the house. They wrap it up in tissue, maybe put it in a nice bag. You feel like you’ve bought something special. That’s the philosophy I wanted for our shop.”