Owning company communications: People & Companies

Most machine shops have employees spread throughout their facilities, and managers aren’t necessarily able to monitor every phone call, email or text message taking place on behalf of companies. Nonetheless, a company—not its employees—owns all business calls and electronic communications.

There’s nothing profound about that, but this matter got my attention when monitoring a senior employee’s email while he was on vacation. He maintains a clean workspace and doesn’t like clutter, which I discovered includes his inbox and email history. Therefore, he deletes everything after reading it. Because I hadn’t needed to check his email for a while, I wasn’t aware he was doing this, even though these records are owned by the company and may need to be referenced later. His position is more shop-floor-based, so he doesn’t send or receive a high volume of emails, but it’s still important to maintain them.

We were able to retrieve his email history from a backup and informed him why it was important to keep company records indefinitely. No matter what kind of business, maintaining records is a requirement, whether hard copy files, digital backups or a combination of both. Employees shouldn’t be arbitrarily deciding which voice mails, emails or files are kept. Thankfully, this employee isn’t one to hide critical information. However, over the years, we’ve had a few employees who did delete unfavorable correspondence, whatever format it may have been.

When employees use personal devices for business, you have no records. It’s difficult, if not impossible, to confirm who called, when they called and from where. But affordable technology is available to minimize this issue and ensure that company business is facilitated through company systems, not inaccessible personal devices.