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17 mistakes U.S. manufacturers make that kill employee engagement

That employee engagement decisively contributes to manufacturing success has long been known. However, many studies show there is a deep and broad lack of employee engagement in our nation’s manufacturing industry. This lack is known as the Engagement Gap. Though manufacturing leaders agree that the gap urgently needs to be closed, the fact remains that for at least two decades, it has
remained relatively constant and by some measurements has even widened.

Is 100 percent customer satisfaction worthwhile for a manufacturer?

When Aly Pinder Jr. came across an article that explored how a luxury auto manufacturer looked to achieve 100 percent customer satisfaction, he thought that it seemed like a goal on a billboard or a goal found on a motivational poster in a contact center. But this manufacturer truly believed that it can and should have this as its target. Pinder writes that he doesn’t think 100 percent customer satisfaction should be the goal for a manufacturer looking to scale and grow its business.