Master Fluid Solutions continues its drive toward sustainably serving customers in high-technology industries with the appointment of Z. Ahmed Tahir as global vice president of strategy and marketing.
When Aly Pinder Jr. came across an article that explored how a luxury auto manufacturer looked to achieve 100 percent customer satisfaction, he thought that it seemed like a goal on a billboard or a goal found on a motivational poster in a contact center. But this manufacturer truly believed that it can and should have this as its target. Pinder writes that he doesn’t think 100 percent customer satisfaction should be the goal for a manufacturer looking to scale and grow its business.
Eriez Manufacturing Co., Erie, Pennsylvania, President and CEO Tim Shuttleworth and Vice President of Sales and Marketing Charlie Ingram announced the promotion of John Blicha to the newly created position of director of global marketing and communications.
Motion Industries Inc., Birmingham, Alabama, a wholly owned subsidiary of Genuine Parts Co., entered into a definitive agreement to acquire Power Industries Inc., aka Santa Rosa MRO LLC, Santa Rosa, California.
BLM Group USA Corp., Novi, Mich., appointed three regional sales managers to support the company’s high-precision laser tube and flat sheet cutting and tube bending business in the United States and Canada.
To ensure success of productivity-enhancing technology, shops and other manufacturers must understand and take into account the four main areas of the acquisition process: problem definition, conceptualization, implementation and realization.
