The goal of the program is to minimize machine downtime and the program’s process is simple. When a customer runs a machine until it fails, they can send in their damaged assembly for an engineering analysis to determine if Riten can refurbish/repair to “like new” condition−or build a complete new unit. Riten also encourages customers using the specials program to keep a complete spare assembly readily available in stock. The goal is to have one on hand at all times to avoid machine downtime during the rebuild process.