The ways in which an enterprise software solution looks, feels and works for a user are increasingly crucial. Now that users have been influenced by their consumer experiences with innovative and digital technology, expectations have increased for their business software to provide a similar user experience (UX). Smartphone apps, online banking, flight purchases, shopping websites and so many other experiences are designed with intuitive, easy-to-learn user interfaces to improve UX. If users find a software experience inefficient, they’ll find ways around it, adoption will lag and organizations may not obtain the return on investment they expected. UX drives adoption, which is an important first step toward realizing business value from manufacturing enterprise software systems, including enterprise resource planning, supply chain management and customer relationship management.