Salt Lake City, Utah, USA – SA International (SAi), a provider of software solutions for the signmaking, digital printing and CNC machining industries, has announced the appointment of Mikki Webb as Director of Customer Experience.
The role will see Webb drive the development, continuous improvement and delivery of customer service as well as assume responsibility for inside sales, and technical support teams at the company’s Salt Lake City headquarters.
Having worked in several customer service roles for the last 25 years, beginning with Southwest Airlines, Webb brings a vast and varied amount of experience to her new position. Her established pedigree comprises several years with major US e-commerce companies. This includes six years as senior operations manager with eBay, a post that saw her responsible for sales teams spanning three continents, as well as a similar role at Wayfair, from where she joins SAi.
Commenting on her new appointment, Webb, says, “SAi’s vision and innovativeness were important factors in my decision to join the company. I’m already immersing myself in the business to identify our customers’ specific requirements, and to better understand how we can continue to provide what they need today, and crucially, tomorrow.”
Don Feagan, President and Chief Operating Officer of SAi, adds, “SAi has always proudly set the bar high when it comes to customer service excellence and our high number of long-standing customer relationships is testament to our continued ability to achieve this.
“Mikki’s solid and enviable credentials in this field make her perfectly-placed to maintain this focus and we warmly welcome her to the company,” he concludes.
Related Glossary Terms
- computer numerical control ( CNC)
computer numerical control ( CNC)
Microprocessor-based controller dedicated to a machine tool that permits the creation or modification of parts. Programmed numerical control activates the machine’s servos and spindle drives and controls the various machining operations. See DNC, direct numerical control; NC, numerical control.
- sawing machine ( saw)
sawing machine ( saw)
Machine designed to use a serrated-tooth blade to cut metal or other material. Comes in a wide variety of styles but takes one of four basic forms: hacksaw (a simple, rugged machine that uses a reciprocating motion to part metal or other material); cold or circular saw (powers a circular blade that cuts structural materials); bandsaw (runs an endless band; the two basic types are cutoff and contour band machines, which cut intricate contours and shapes); and abrasive cutoff saw (similar in appearance to the cold saw, but uses an abrasive disc that rotates at high speeds rather than a blade with serrated teeth).
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