FLORENCE, Ky. – As part of its continuous efforts to further expand its support of U.S. manufacturers with exceptional customer service and advanced manufacturing technology, Mazak Corporation has announced that Knox Machinery, located in Franklin, Ohio, will represent the company as its southern Ohio distributor, effective immediately. An integral part of Ohio’s manufacturing sector for more than two decades, Knox Machinery’s addition to Mazak’s continent-spanning network of distributors will help ensure that customers have access to the highest level of service in Cincinnati, Dayton and across southern Ohio.
Like Mazak, Knox Machinery has made customer service its first priority since its founding in 1996. To live up to its “Knox Circle” concept – a comprehensive approach to service that supports customers from initial sales through the lifetime of the equipment – the distributor employs eight service engineers and maintains a company culture focused on meeting customers’ specific needs.
“With the combination of the Knox support in tandem with that of Mazak’s service engineers in the region, Mazak is ideally situated to provide the utmost service for new machine purchases as well as support the existing requirements of a large installed base of Mazak machines in the Southern Ohio area”, said Terry Peer, Mazak General Manager North Central Region. “Knox will serve as a capable partner for Mazak as the company continues to invest in its ability to provide customers in every region with exceptional Rock Solid service.”
A family-owned business, Knox Machinery was founded by the company’s namesakes, Greg Knox and his wife Margie. Knox garnered his initial experience with a Detroit-based machine tool distributor prior to starting his own venture in Ohio. In addition to its focus on machine tool sales and outstanding customer service, the company is also heavily involved in the local community, including everything from team members’ leadership of Dayton’s SME chapter to sponsorship of robotics building competitions such as Sinclair Community College’s TechFest.
“We are looking forward to a productive relationship with Mazak and one that will truly benefit all local area manufacturers,” said Greg Knox, President of Knox Machinery. “Not only will it provide easy access to the expansive range of Mazak machine tool technology from two-axis turning centers to multi-tasking systems, but also to application and training support from Mazak’s National Technology Center located close by on the Mazak iSMART Factory campus in Florence, Kentucky.
Related Glossary Terms
- centers
centers
Cone-shaped pins that support a workpiece by one or two ends during machining. The centers fit into holes drilled in the workpiece ends. Centers that turn with the workpiece are called “live” centers; those that do not are called “dead” centers.
- robotics
robotics
Discipline involving self-actuating and self-operating devices. Robots frequently imitate human capabilities, including the ability to manipulate physical objects while evaluating and reacting appropriately to various stimuli. See industrial robot; robot.
- turning
turning
Workpiece is held in a chuck, mounted on a face plate or secured between centers and rotated while a cutting tool, normally a single-point tool, is fed into it along its periphery or across its end or face. Takes the form of straight turning (cutting along the periphery of the workpiece); taper turning (creating a taper); step turning (turning different-size diameters on the same work); chamfering (beveling an edge or shoulder); facing (cutting on an end); turning threads (usually external but can be internal); roughing (high-volume metal removal); and finishing (final light cuts). Performed on lathes, turning centers, chucking machines, automatic screw machines and similar machines.
INDUSTRY NEWS
